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What is Yorkim satisfaction guarantee?
- Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty. For complete details please click here.
What currency is the price in?
When will I receive my order?
- Your order goes through several steps before reaching your door. Here are those steps:
||0-3 business days
||1-2 business days
||3-5 business days
- Holiday season orders can experience 2-3 week delays.
Can processing be expedited / does purchasing FedEx expedite processing?
Yorkim does not have an expedited processing option. Purchasing FedEx only expedites postal service mailing time.
How are customs and taxes issues handled?
- 1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Some countries customs may charge taxes for importing good from another country such as import duty, Value added Tax, a purchase Tax, Customs clearance fees etc.
3. Buyer as importer are responsible for paying such costs, Buyers can not request to cancel the auction or request for refund or resend under this situation. In our experience around 92% can reach to the buyers without any taxes.
4. We will try our best to help our buyer to minimize the risk of paying taxes, and you still find the price is lower than standard even you are chosen to pay taxes.
5. Please note your Telephone when your payed. Telephone are must for international express shipping.
6. Buyers' Information: We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
What is the RMA & returns procedure?
- Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting Yorkim . Know more detail about Yorkim return policy from here.
Always contact Yorkim and wait for instructions before returning anything.
1) Select an appropriate contact form here.
2) Take and upload the requested pictures.
3) Wait for Yorkim to reply and follow the instructions.
Do not close the CSE form until you issue has been resolved.
Did your payment fail?
- If you unfortunately encounter payment failure issues when using PayPal or Credit Card, you can follow these steps to get further information.
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